GUIDE
USER'S GUIDE
About this site
This is the pre-order shopping site of Fa-So-La DUTY FREE SHOPS, the largest number of shops and broader product range at Narita International Airport.
This service allows you to make advance reservations for products you are interested in from a rich product line-up of approximately 50 cosmetics and perfumery brands, and over 3,000 items of liquors, cigarettes, foods and souvenior items.
If you have already completed your pre-order, you can enjoy a more convenient duty free shopping experience.
Point
1
You can have some spare time before your flight!
You can choose your items in advance, so there is no need to visit multiple shops or worry in-store on the day of your flight!
Point
2
You can get an exclusive extra 5% off from duty free price!
Get better deals on duty free products than the sticker prices in shops!
Point
3
You can also order items that are sold only at shops in other terminals!
With pre-ordering, you can access products not available at your terminal, no matter where you are departing from! Simply pre-order, and we'll have it ready for you!
Point
4
You can order through our website no matter if you are not a traveler and a receipient of order items.
Our flexible service allows reservations even if the member and the traveler are different persons. If another person departs overseas, they can receive what you ordered on behalf of you.
In this case, please ensure to fill out the "Name of person who come to pick-up counter" field.
How to pre-order and pick up your item
Before departure
On the day of departure
Membership Registration
Start by
registering as a member
! You need to sign up for membership to place an order through our website.
Select and pre-order what you like.
Add the items to your cart and enter the required information.
Email notification processing your pre-order
An automatic email will be sent you to inform that your order has been accepted and processing.
*Your order has not been completed yet.
Email notification confirming your pre-order
Upon your order is ready to set up, an automatic email will be sent you to inform that your order has been completed (usually within 3 working days).
Pay & Pick up
On the day of departure, please come to
the designated pick-up counter indicated in the email and provide the order number and your name to the clark at checkout.
You can receive the items when checking out at the register.
Information required for pre-order
- Name of the passenger (who come to pick-up counter)
- The airport terminal in use
- You can place an order through our website no matter if the traveler is a different person.
- It is not possible to order if the departure date, the flight number, or any other required information has not yet been fixed.
Pick-up counter in our shop
Here are the pick-up counters in our shops for each terminal.
- Note: For passengers departing from Terminal 2, the pick-up counter depends on product types you order.
For passengers departing from Terminal 1:
After Security Check (International Flights)
Business Hours
7:30 ~ 21:00
For passengers departing from Terminal 2
Picking up Cosmetics and Fragrances
After Security Check (International Flights)
Business Hours
7:30 ~ 22:00
Picking up Liquor and Tobacco
After Security Check (International Flights)
Business Hours
7:30 ~ 22:00
Passengers departing from Terminal 3
After Security Check (International Flights)
Business Hours:
Open according to flight schedules
Available date to pre-order
Pre-order will be accepted and must be completed from one month to two business days before your departure by 1:00 PM. Please refer to the examples below for how business days are determined. Note that the deadline varies depending on the departure date.
Examples of pre-order deadline dates
Notes regarding pre-order
- Prices: The prices listed in the email and your account are the price at the time of application, and it was not applied any discounts.
At checkout, the price on the day of your departure will be applied.(Prices are subject to change without notice.)
- Age restrictions for the sale of Alcohol and Tobacco products: We are not allowed to sell alcoholic beverages and tobacco products to persons under the age of 20.
- Duty-free/Tax-free Allowance: Each country has its own duty-free/tax-free allowance for goods brought into the country. The items in excess of the prescribed amount may be subject to taxation, confiscation, or fines. For details on the duty-free allowance when returning Japan, please refer to the Japan Customs website .
- Restrictions on Carrying Liquids Aboard Aircraft: There are restrictions on liquids carried on board. Liquids may be confiscated if they exceed 100 ml or depending on the inspection status at the transit point. For more details, please refer to "Restrictions on Carry-on Liquids on International Flights".
*We are not responsible for any taxation, confiscation, fines, etc. Please check and confirm the details by yourself before making a purchase.
- Restrictions on Purchase Quantity: For some products and brands, there may be restrictions on the number of items you can purchase per person. Even if you have multiple orders, the total quantity will be taken into consideration, and we may refuse sales at the time of checkout on the day.